Frequently Asked Questions

Kids playhouses

Our kids playhouses are made entirely of high-quality nordic spruce solid wood. For durability in any weather, the playhouses are topped with metal roofs.

Yes! Our playhouses are meant to be outdoor playhomes for your children, thus they are made to endure all elements. To make that happen, we have finished the houses with wood preservatives and weatherproof colors. For the best durability in different climates, we use metal roofing that will last through rain, hail, snow and sunshine. We are suggesting once a year reapply playhouse terrace.

* Natural Wonder comes untreated and should be stained or colored before placing outside. If you are not sure which treatment to choose, please consult your local hardware store or contact us.

All our playhouses can be ordered in exactly the colour scheme you like. You can choose a colour scheme that's just right for you, or customise an existing model.

Yes, all our outdoor playhouses have opening safety-glass windows to let in fresh air and to complete the feel of a real playhome.

Every playhouse needs a foundation to ensure long life and stability. It is important that the foundation is level (ensuring the stability of the playhouse) and at least the size of the playhouse surface. The foundation does not need to have a concrete base. The playhouse needs a stable and level base. An existing foundation - patio, porch or other flat, hard surface - is suitable. Concrete slabs, poles, plastic adjustable supports or lightweight blocks are also excellent foundations.

The roofs of our playhouses are covered with a custom-made metal coating to make the roof suitable for all climates.

Your playhouse is designed for ages 3 and up. The house has a loft inside which can be removed as the children grow to give more space and age-appropriate furnishing.

Playhouse assembly

All of our painted playhouses come with quick-fit panels and assembly instructions. No prior knowledge is required for successful and quick assembly within 2 hours. We recommend that our children's playhouses are assembled by two people. Watch the assembly video here:

Thanks to our innovative panel system, full assembly of our wooden kids playhouses takes 2 hours! And that includes unpacking as well.

Kids furniture

Furniture set includes: two chairs, a bench and a table.

The furniture set is painted to match the colour scheme of the house. Please note that Natural Wonder comes with natural furniture that you can paint exactly the way you or your child wants.

We can paint the furniture in the colour of your choice. Please write to us at info@kidsplayhouses.eu and we will contact you as soon as possible.

As the name suggests, it's for children. Parents can fit there too, but it's still for kids :)

Delivery

  • After the sales contract has become effective, the Online Shop will complete the order and inform the Customer of the estimated delivery time by telephone or e-mail indicated on the order.
  • The online shop kidsplayhouses.eu will deliver the goods only to the address indicated by the Customer when placing the order.
  • The online shop shall not be liable for delays in the delivery of goods and misunderstandings if they are caused by inaccuracies in the information provided by the Customer when placing the order. Or if the delay is due to circumstances which the Online Shop could not influence or foresee. 
  • The Customer must ensure that a person authorised and able to receive the delivery is present at the delivery address and is available by telephone.
  • The delivery time indicated on the product is an estimate and may vary in reality. For further information please contact info@kidsplayhouses.eu
  • Prices in the shop are with delivery.
  • Prices in the shop are without delivery.
  • Before placing an order, please contact us and specify the delivery price. Delivery charges will be invoiced prior to delivery of the order.

Returns, refunds & cancellations

If you are not satisfied with your playhouse, you can return it in its original package along with all the original parts and accessories within 14 days from the delivery date. You can request an exchange or refund. Please see our Returns & Refunds policies first to know which conditions apply for your return.